Frequently asked questions
What is the return/exchange policy? What if my product is damaged?
Returns & Exchanges Policy
Because Aiana Swim is a small, limited-batch brand, we currently do not offer refunds or returns. All purchases are final. However, we understand that finding the right fit can sometimes be tricky with swimwear, so we are happy to offer size exchanges under the following conditions:
Size Exchanges
- Exchanges must be requested within 7 days of delivery.
- Items must be unworn, unwashed, and in original condition with all hygienic liners and tags still attached.
- Customers are responsible for return shipping costs for exchanges.
- Once we receive and inspect the item, we will ship the new size if it is available.
Because our pieces are produced in limited quantities, we cannot guarantee that all sizes will be available for exchange. If the requested size is sold out, we will issue store credit for the value of the item.
Damaged or Defective Items
If your item arrives damaged or defective, please email us within 48 hours of delivery at aaianaswimm@gmail.com with your order number and photos of the issue. We will make it right.
How to Request an Exchange
To request an exchange, please email aaianaswimm@gmail.com with:
- Your order number
- The item you would like to exchange
- The size you need
We will reply with instructions for completing your exchange.
Thank you for supporting a small, slow-fashion brand. Each Aiana Swim piece is produced in limited quantities with sustainability and care at the heart of everything we do.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Accessibility?
At Aiana Swim, we are committed to making our website accessible to all users. We follow WCAG 2.1 AA standards and continually work to improve accessibility. If you encounter any barriers, please contact us at aaianaswimm@gmail.com